Airbnb Confirmation Message: 5 Details Every Host Should Ask (Free Template Inside)

Being an Airbnb host is more than fresh towels and lovely photos. The smoothest stays come down to one thing: clear communication. That’s why sending an Airbnb confirmation message right after a booking is such a game-changer.

Why Airbnb Confirmation Messages Matter

I schedule an automated message that goes out within 5 minutes of every confirmed booking. It’s short, polite, and makes sure guests and I are on the same page from day one. After two years of hosting, I’ve refined this scheduled confirmation message down to five details every host should always ask.

The 5 Details I Ask Guests After Every Airbnb Booking

1. Full Names of All Guests

In my condo, the building admin requires guest names 24 hours before check-in. The security personnel match these names against guest IDs. If names don’t match, guests can’t get in. Collecting this early saves hosts headaches and guests a long wait at the lobby. (I can't tell you how many times I've seen this happen to other hosts.)

2. Arrival Time

Never assume guests read house rules. Ask when they plan to arrive. If it’s before your check-in time, you can prepare (and charge accordingly) for early access—or offer a late checkout upsell to the previous guest.

3. Departure Time

Some guests provide this, many don’t. Knowing the exact time helps schedule cleaning, towel pickup (no mold!), and unit inspection. It keeps turnover smooth and creates room to offer paid late check-outs or early check-ins.

4. Parking Needs

My first mistake as a new host was assuming guests would ask. Some thought parking was free by default. Always clarify this in both your listing and your confirmation message to avoid awkward surprises.

5. Valid Mobile Number

Many Airbnb accounts are linked to the guests' old numbers (or worse, numbers they no longer own). Asking for the guest's current contact number ensures you can reach them quickly if needed. It also comes in handy if you want to keep a database of repeat guests for remarketing and direct booking invitations later.

Bonus Tip: Be Upfront About Quirks

If your space has unique rules or quirks, like no cooking or a single bed, be transparent in your confirmation message. It’s better for a guest to cancel early than to arrive disappointed.

Also read: Rental Realities: What Every Host Should Prepare For

My Airbnb Confirmation Message Template

Here’s the exact Airbnb confirmation message template I use. Copy it, tweak it, and make it your own:

Good day, [Guest’s Name]!

Thank you for choosing Issa Suites! I’m thrilled to confirm your upcoming stay with us, starting on [check-in day] anytime after [standard check-in time].

For a smooth check-in, please provide:

• Full names of all guests
• Arrival and departure time
• Parking needs
• Valid mobile number (if different from Airbnb)
  
  Warm regards,
  Carissa
  [my mobile number]
  
  P.S. This is an automated message, but I personally read every reply and will respond shortly.

Common Mistakes Hosts Make With Guest Communication

• Assuming guests read the complete listing or rules. They rarely do.
• Forgetting to ask about parking until it’s too late. This can be an expensive mistake when your building charges P100 or more an hour.
• Not automating messages, leading to delays and confusion. Be proactive and ask about the essential details right after booking.
• Collecting details too late, which stresses both host and guest.

Avoiding these pitfalls keeps your guest experience stress-free, and your reviews glowing.

FAQs: Airbnb Confirmation Messages

What should I include in an Airbnb confirmation message?
At minimum: full names, arrival time, departure time, parking needs, and a valid contact number. I'd include bed size if my space is popular among tall people.

Can I automate Airbnb guest messages?
Yes. Airbnb’s platform allows automated (scheduled) messages to provide names for security or building access purposes to be triggered right after booking.

Do Airbnb hosts need guest IDs?
You don’t need copies of IDs, but you need to provide guest names for security or building access purposes. Guests show IDs to match submitted names at check-in.

When should I send an Airbnb confirmation message?
Immediately after booking is best. Automating ensures it’s always sent within minutes.

Key Takeaway

An Airbnb confirmation message isn’t just a courtesy; it’s the foundation of smooth hosting. Automate it, refine it, and watch how much easier your hosting life becomes.

Need help listing your spare condo? I offer 1-on-1 consults for new hosts who want to turn idle units into income. Let’s get that calendar working for you.