The Midnight Inquiry: A Cautionary Tale (and Tips)
It's past midnight, and your phone buzzes. It's Airbnb! Every second counts to secure a booking, so you check it eagerly...
It's past midnight, and your phone buzzes. It's Airbnb!
Every second counts to secure a booking, so you check it eagerly.
A blank profile picture stares back; Airbnb only shows confirmed guest photos.
Intrigued, you read the message: "Hi, I'd love to stay one night, but your calendar blocks it. Can you help?" Polite, even. Politeness is hard to resist, so you reply enthusiastically (hosts know the struggle!).
"One-night stays usually cost as much as hotels," you explain, "so guests often choose hotels for shorter trips. I prefer longer stays, but I can make an exception for you." You want to fill those empty nights and maximize profits.
The reply arrives: "Thanks! Can I skip ID verification since my profile is verified?"
A red flag.
There's only one response, but the decision is layered. Privacy is paramount. As much as information flows freely online, some, especially from developed countries, value their privacy highly.
Striking a balance, you respond: "No ID or passport needed! It's just a building requirement, like hotels. Just bring a matching ID for check-in. Shall I block the dates for you?"
This should seal the deal, right?
Silence. Did you lose a potential guest? Maybe. But you likely dodged a potential headache.
These situations can be tricky! As a host, you want to fill your calendar and offer a great experience. But how do you balance convenience with protecting yourself and your property? It's time to move from reactive responses to proactive strategies. Here are some tips to foster a more positive hosting experience:
Tips for Fostering a Positive Hosting Experience
- Prioritize Complete Profiles: Guests with complete profiles help build trust and transparency. A friendly message like this welcomes completion:
"Hi [Guest Name]! I'm thrilled to have you stay at my place. Could you add a profile picture and a little about yourself? This helps me personalize your stay. Thanks so much!"
- Approach One-Night Stays Thoughtfully: While one-night stays can fill your calendar, prioritize guests with clear purposes (business trips, appointments, etc.). This often leads to smoother experiences. Pre-screen by saying:
"Hi [Guest Name], I'm excited to welcome you! Since your stay is a quick one, could you let me know the purpose of your trip? This helps me anticipate your needs better."
- Promote ID Verification for Added Security: ID verification benefits both hosts and guests! Encourage new Airbnb users with:
"Hi [Guest Name]! I'm really looking forward to hosting you. To make sure everything runs smoothly, would you mind completing the quick ID verification on Airbnb? It adds a layer of security for everyone. Thanks!"
- Highlight Building Policies: Frame mandatory ID checks as standard procedure:
"Like hotels, our building requires a simple ID check for all guests – it's a standard security procedure. Please send me your full name for the guest pass, and have a valid ID ready upon arrival."
- Trust Your Instincts: If something feels off, politely decline the booking. Your comfort and security are essential! Here's a sample message:
"Hi [Guest Name], Thanks for considering my place! I aim to create a positive experience for everyone, and unfortunately, I'm not able to accommodate your request at this time. Wishing you all the best in finding a great place to stay!"
These tips enhance your chances of a positive hosting experience. Stay proactive, communicate clearly, and trust your instincts to create a welcoming and secure space for you and your guests.
You seem like the type of short-term rental host who wants more bookings and less inbox stress. Check out this post: Mastering Your Airbnb Inbox: Time-Saving Tips from a 10-Month Superhost